You can receive your order in any country that is listed on the web.
Once you finish the order, you will receive an email with all the information related. You can also check the status clicking here.
The estimated day of delivery is 2-3 labor days (Monday - Friday) for Spanish peninsula orders. For Canary or Balears islands, Ceuta and Melilla the order will arrive around 5-7 days labor days (Monday - Friday).
For orders inside the European Union, the client will have to pay a return fee if the want us the make a refund. If they ask for an exchange, the return will be free.
This return fee will change depending on how many article they send back. If the return is 1 or 2 articles, the customer will have to pay 10€. For returns with 3 or more articles, the customer will have to pay 5€ for each article. This fee will be deducted from the total amount the Menbur have to refund to the client once the order arrive to the central.
For international shipments (out of the European Union), Canary Islands, Ceuta and Melilla, the customer will pay all costs of return and choose the carrier that he deems appropriate including the cost related to custom taxes.
You can only return once your order, it doesn’t matter how many articles you are sending back. Remember that you have to fulfill the returns conditions in order to receive the money back or the new article changed:
· Articles can´t be used
· Articles has to be in the same conditions as you received them, keeping the box and tickets in the original way
· The product has to be with all the components
· If you receive an item with any defects, it has to be notified before doing the return sending an email to firstname.lastname@example.org
If the items don´t fulfill the return conditions, we will not send the money back. The articles will be sent back and the shipping cost will be paid by the client.
How can I ask for the return?
Go on “My account” and select the articles that you want to return.
Click on “ask for return”. Once your return is confirmed, you will receive an email with all the transport agency details.
For Spanish peninsula orders and Balears Islands contact with the transport agency (Tourline Express, Santa Fe Office, phone 958 51 15 38) and arrange a collect. Everything will be free.
For European Union orders, we will arrange a collect with the company GLS on the delivery address you gave us before, if you want a different address please contact us as soon as possible. This return will cost you 10€ that we will reduced from the amount paid for the order.
For Non-EU orders, Canary islands, Ceuta and Melilla, the client has to pay the shipping cost and choose any agency that they want to.
Which is the return time?
30 days from the day that your order is confirmed.
When will I receive the refund?
Once we receive the articles and fulfilled the returns conditions, we will refund the amount in few days.
Remember that payments with credit/debit cards depend on each bank, so it could take some days (up to 2 weeks).